Privacy Policy

1. Scope

This Privacy Policy applies to information processed by MoiiAI Inc. ("Moii," "we," "us," or "our") through the Moii website, platform, applications, communications, and related services that link to this Policy.

Moii provides a visual operations intelligence platform designed to work with compatible existing camera infrastructure. The platform can recognize configured operational conditions, route alerts, and create searchable operational records from recognized events.

If you use Moii on behalf of an organization, that organization may control the information processed through its deployment. In those circumstances, the organization may determine what information is collected, how long it is retained, and who may access it.

2. Information We Collect

2.1 Information you provide

Depending on how you interact with Moii, we may receive information such as:

• Your name, business contact details, and professional role.
• Information submitted when requesting a demonstration or contacting us.
• Account, authentication, and organization information where applicable.
• Information contained in support requests, correspondence, and other communications.
• Configuration information necessary to connect and operate a customer's deployment.

2.2 Information collected through the website

When you visit our website, we may collect technical and usage information such as IP address, browser and device characteristics, referring pages, pages viewed, approximate timestamps, and information about how the website is used.

Moii does not currently use the public website for behavioral or targeted advertising. If we introduce analytics, advertising, or other tracking technologies that materially change our data practices, we will update this Privacy Policy and, where required, provide appropriate notice or consent mechanisms.

2.3 Information processed through the platform

Depending on a customer's configuration, Moii may process information associated with camera feeds, recognized conditions, alerts, locations, event timestamps, user actions, investigation activity, and operational history.

3. Camera & Event Data

Moii is designed to layer operational recognition onto compatible camera systems that an organization already has in place. A customer's deployment may therefore involve video or image information captured by cameras controlled by that customer.

Depending on configuration, the platform may identify operational conditions such as a secured door left open, activity in a restricted area, a blocked loading area, a person waiting for assistance, a spill or cleanup condition, a gate requiring attention, or another condition defined by the customer.

Moii may associate a recognized event with contextual information such as location, time, alert status, acknowledgement, assignment, and investigation or resolution activity.

Moii does not use facial recognition to identify or verify individuals and does not create or retain facial geometry, biometric templates, gait patterns, voiceprints, fingerprints, or persistent identity profiles across customers or locations. Moii's computer vision capabilities are designed to analyze objects, activities, conditions, movement patterns, space utilization, and operational events rather than establish an individual's identity.

4. How We Use Information

We may use information for purposes including:

• Providing, operating, maintaining, and improving the Moii services.
• Recognizing configured operational conditions and generating alerts.
• Creating and maintaining operational event records and search functionality.
• Authenticating users and managing access to customer environments.
• Providing customer support and responding to requests.
• Monitoring reliability, performance, security, and abuse.
• Diagnosing technical issues and improving product functionality.
• Complying with legal obligations and protecting the rights, safety, and security of Moii, our customers, and others.
• Carrying out other purposes described to you at the time information is collected or as otherwise permitted by applicable law.

We do not treat camera footage or operational event data as a general public source of information. Access is intended to be controlled according to the customer's deployment and applicable permissions.

5. Sharing Information

We may share information with service providers and other parties that help us provide the services, such as infrastructure, hosting, security, communications, analytics, customer support, and other technology providers.

Where appropriate, those providers are expected to process information only for authorized purposes and subject to contractual or other safeguards.

5.1 Customer-controlled information

If Moii processes camera or operational data on behalf of an organization, we may disclose or make that information available to the organization and users authorized by that organization, consistent with the customer's configuration and agreement with Moii.

5.2 Legal and business disclosures

We may disclose information when reasonably necessary to comply with applicable law, legal process, or a valid governmental request; to protect people or property; to investigate fraud, abuse, or security incidents; or in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction.

6. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Policy, to provide the services, satisfy contractual obligations, resolve disputes, maintain appropriate business and security records, and comply with legal obligations.

For customer deployments, retention of video, recognized events, and related operational records may be determined by the customer's configuration and agreement with Moii.

Client-accessible data is retained for 90 days by default unless otherwise agreed with the customer or subject to customer-specific contractual requirements. Retention settings may vary by deployment. At the end of an engagement or upon an applicable written request, information may be securely deleted or returned, subject to legal, security, backup, and contractual requirements.

7. Security

Moii uses administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

Security controls may include access controls, authentication, encryption, monitoring, logging, secure development practices, and infrastructure protections, as applicable to the relevant service.

No method of transmission, storage, or processing can be guaranteed to be completely secure. Customers are also responsible for appropriately configuring their environments, protecting credentials, controlling user access, and maintaining the security of connected systems.

Moii maintains a security program designed around industry-standard security practices and controls, including controls aligned with SOC 2 principles. References to SOC 2 alignment or readiness do not represent a claim that Moii currently holds a completed SOC 2 certification or attestation.

8. Privacy Rights

Depending on where you live and subject to applicable law, you may have rights regarding your personal information. These may include rights to access, correct, delete, restrict, object to, or obtain a copy of certain personal information, as well as rights concerning certain automated processing.

If your information is processed by Moii on behalf of your employer, customer, or another organization, you may need to direct your request to that organization first. Moii may assist the organization in responding where required by the applicable agreement or law.

To submit a privacy request directly to Moii, contact privacy@moiiai.com.

We may need to verify your identity before completing a request. We will respond within the period required by applicable law.

9. Cookies and Similar Technologies

Moii may use cookies, local storage, pixels, tags, or similar technologies to operate the website, remember preferences, understand website usage, maintain security, and improve our services.

Moii may use cookies, local storage, or similar technologies that are necessary for website functionality, security, session management, and user preferences. Moii does not currently use cookies or similar technologies on its public website for targeted advertising or cross-site behavioral advertising. If Moii introduces analytics, advertising, or other non-essential tracking technologies, we may update our cookie practices and provide additional notice or consent controls where required by applicable law.

You can generally adjust cookie settings through your browser. Disabling certain cookies may affect website functionality.

10. Data Location and International Transfers

Moii uses Google Cloud Platform (GCP) infrastructure to provide its cloud services. Customer data is generally stored and processed in a geographic region appropriate to the customer's location, deployment, contractual requirements, and applicable law.

Moii may use GCP regions located in the same country or geographic area as the customer where supported by the applicable Moii deployment. The specific hosting region may vary by customer and service configuration. Authorized Moii personnel and service providers may access information from other locations when necessary to operate, maintain, secure, or support the services. Where such access or processing constitutes an international transfer of personal information, Moii uses appropriate contractual, organizational, and technical safeguards as required by applicable law.

11. Children's Privacy

The Moii services are intended for business and organizational use and are not directed to children. We do not knowingly collect personal information directly from children through our website for purposes unrelated to the services.

If you believe that a child has provided personal information to us inappropriately, please contact us using the information below.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, legal requirements, or other circumstances. When we make changes, we will update the "Last updated" date at the beginning of the Policy.

Where required by law, we will provide additional notice or obtain consent for material changes.

13. Contact

If you have questions about this Privacy Policy, our privacy practices, or a privacy request, contact:

For customer deployments, you may also contact the administrator or organization that provided you access to the Moii service.